Refund & Returns Policy
📄 Refund & Returns Policy
At VoltZen, we want you to love your smart home experience — but if something’s wrong, we’ve got your back.
✅ We accept returns or refunds if:
- Your item arrived damaged or defective
- You received the wrong item
- Your order never arrived after 60 days
Please contact us within 60 days of delivery with your order number and photo proof.
❌ We do not accept returns if:
- You changed your mind after purchase
- The item was used or damaged by the customer
- The delivery delay was under 30 days (due to customs/shipping)
🔁 How to request a refund:
- Email us at support@voltzenstore.com
- Include your order number and photo evidence
- Our team will get back to you within 24–48 hours
If eligible, refunds are processed back to your original payment method within 5–7 business days.